Notice of Privacy Practices

Purpose of this Notice

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

How the Resident’s Medical Information May Be Used or Disclosed without Your Permission

The resident’s medical information may be used or disclosed for treatment, payment and health care operations without your written permission. Some services are provided through contracts with other state agencies or private companies. Some or all of the resident’s information may be disclosed without written permission to the other agency or company so they can do the job we have asked them to do. The other agency or company must also keep the resident’s information confidential.

Examples of common ways in which medical information is used or disclosed include:

• Treatment: Medical information may be used or disclosed to coordinate the resident’s health care. For example, Exceptional Care for Children may notify the resident’s doctor about care he or she receives in an emergency room.
• Payment: Medical information may be used or disclosed for payment activities such as checking if the resident is eligible for health benefits and paying healthcare providers for services the resident receives.
• Health Care Operations: Medical information may be disclosed to other government agencies that give the resident benefits or services.
• Public Health and Safety: Medical information may be disclosed to prevent or respond to a serious health or safety emergency.
• Research Projects: Medical information may be disclosed for research projects that meet privacy requirements and help evaluate or improve Exceptional Care for Children’s programs.
• Informing You: Medical information may be used to tell you and the resident about benefits, services or healthcare choices you have.
• Required by Law: Medical information may be shared when required by law.

Except as described above, Exceptional Care for Children cannot use or disclose the resident’s medical information with anyone without your written permission. You may cancel your permission at any time , as long as you inform Exceptional Care for Children in writing. Please note: Exceptional Care for Children cannot take back any health information that was already used or shared with your permission.

Your Medicaid Information Privacy Rights

You have the right:

• To see and get a copy of the resident’s health information. Your must ask for this in writing. You may be charged a fee to cover coping and postage costs.
• To ask for changes in the resident’s health information if you think it is wrong or incomplete. You must request, in writing, which information you want changed and why. Your request can be denied for certain reasons. Exceptional Care for Children must give you a written reason for denial.
• To ask for limited use or sharing of the resident’s health information. You must ask for this in writing. Exceptional Care for Children may not be able to grant this request.
• To ask for a list of who has been given the resident’s health information, with certain exceptions. The list will not include information provided directly to you or your family. You must ask for this in writing.
• To ask for confidential communication. You may ask that Exceptional Care for Children share information with you in a certain way or in a certain place. For example, you can ask to be contacted at work or by e-mail.
• To ask for a paper copy of this notice at any time.

Changes

This notice may be changed or amended at any time. The changes are effective for all medical information, including what is on file.

Complaints

You may file a complaint with Exceptional Care for Children or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

You can file a complaint with the U.S. Department of Health and Human Services, Region III, Office for Civil Rights, 150 S. Independence Mall West, Suite 372, Public Ledger Building, Philadelphia, PA 19106-3499, calling (800) 368-1019, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

You may also contact us directly to resolve any concerns or answer questions about your health care information, please contact Exceptional Care for Children at (302) 894-1001, email info@exceptionalcare.org, or contact us by mail at this address:

Exceptional Care for Children
11 Independence Way
Newark, DE 19713

Contact Us

For more information about our Notice of Privacy Practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@exceptionalcare.org or by mail using the details provided below:

Exceptional Care for Children
11 Independence Way
Newark, DE 19713